There were some messages from users who were trying to buy Bytecoins with BTC and haven’t received BCN because of the pending timeout. I’d like to clarify this situation one more time.
20 minutes is a period of time when the BTC transaction has to appear on the network (not to be confirmed, but to be created). So the person who is willing to buy BCN with BTC has to pay the invoice within 20 minutes. While making the order, please, be sure that your BTC wallet is in your hand and you’re able to make a payment within the deadline. Please notice that it’s quite important to send your BTC from the external wallet like Blockchain.info but not from the exchange platforms. Only sending BTC from the external client will allow your funds go to the memory pool immediately. In other cases, your BCN won’t be deposited and you’ll be refunded with BTC in 30 days manually.
This measure was taken due to the current high volatility of cryptocurrencies and this period of time tends to minimise the risks of the extreme price fluctuations. In case you see that you aren’t able to pay the invoice within 20 minutes, please, cancel your order or make another one to make sure you’re able to make a payment in the mentioned time limit.